22nd July 2014 - 15:36 | London UK, London
yingguo.huarenjie.com. Reach Chinese in UK and Europe. Change lives. That?s what we?re doing at Huarenjie. And you can do it, too. If you want to put your stamp on the digital customer space and enjoy yourself along the way, come join the team. We are looking for seriously passionate, fun, collaborative & innovative Volunteers help us change the world.
You are an excellent communicator who is experienced with a wide variety of tools for online interaction, from message boards to blogs to chat to social media tools. You are a service-oriented individual who gets satisfaction out of helping others, yet is also comfortable taking a leadership role when needed. You are confident and would be comfortable interacting with everyone from executives to the general public. You are happy working independently and appreciate the opportunity to apply your own creativity to the job. You have good social and skills or are interested in developing them.
What You'll Do
Learn Lithium Technologies' suite of community tools, so that you can use them effectively and serve as a resource to Lithium's customers.
Monitor participation in online forums and take appropriate steps to ensure a positive experience for all participants.
Work directly with participants online to get them the help or guidance they need.
Collaborate with other moderators or managers who may be in place on the User side
Develop weekly or monthly reports that summarize activity in the community, provide meaningful analysis, and show progress against goals.
Work effectively with a corps of active users who help support the community.
Provide feedback on and assist in the implementation of strategies to keep the community vibrant and active with new programs, promotions, etc.
Advise and guide customer personnel on effective principles of online community management and moderation.
Attend regular meetings with internal staff as well as customers.
Mandarin and or Cantonese is must.
Strong oral and written communication skills.
Intermediate proficiency with and access to Microsoft Excel and Microsoft Word.
Experience with online messaging services and applications.
Ability to work a flexible schedule, which includes weekends and holidays.
Stable computer and reliable broadband connection.
Experience participating in and moderating online communities.
Knowledge of general social networking and web services (e.g. Renren, Weibo, wikis)
We need volunteers to be able to offer around 6 to 7 hours per week (no evenings or weekends required) and be able to commit to the project for a minimum of 3 months (allowing for usual holidays etc).
If interested please reply via thiswebsite. Please also attach a copy of your CV to firstname.lastname@example.org,
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